Privacy Policy

Effective Date: 9/1/2026

Bless Her Heart Home Care (“Company,” “we,” “us,” or “our”) is committed to protecting the privacy of our clients, prospective clients, caregivers, and website visitors (“you” or “your”). This Privacy Policy explains how we collect, use, and share your information when you interact with us, including through our website, phone, in-person visits, and text messaging (SMS) program.

By using our website or services, or by providing your information to us, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

  • Contact information: name, mailing address, phone number, email address
  • Health and care-related information relevant to in-home care assessments and services, handled in accordance with applicable healthcare privacy laws
  • Billing information: payment and insurance-related details necessary to provide and bill for services
  • Communication preferences, including SMS/text messaging opt-in status
  • Website usage information, such as pages visited, browser type, and general location, collected through standard web technologies

2. How We Use Your Information

We use the information we collect to:

  • Schedule and coordinate caregiving visits and appointments
  • Communicate with you about your care, caregiver schedules, and billing
  • Respond to inquiries and provide customer support
  • Improve our services and website
  • Comply with applicable state and federal regulations governing home health agencies

3. How We Share Your Information

We do not sell your personal information. We may share information with:

  • Caregivers and staff directly involved in providing your care
  • Third-party service providers who help us operate our business (e.g., billing processors, scheduling software), under confidentiality obligations
  • Regulatory or government agencies, when required by law
  • Staffing or referral partners, only as necessary to coordinate your care

Mobile Opt-In, SMS Consent, and Phone Number Sharing

Mobile Opt-in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

4. SMS Terms & Conditions

4.1 SMS Consent Communication

The information (phone numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

4.2 Types of SMS Communications

If you have consented to receive text messages from Bless Her Heart Home Care, you may receive messages related to the following:

  • Appointment and visit reminders
  • Caregiver schedule updates

Example: “Hello, this is a friendly reminder of your upcoming visit with your caregiver at [Location] on [Date] at [Time]. You can reply STOP to opt out of SMS messaging from Bless Her Heart Home Care at any time.”

4.3 Message Frequency

Message frequency varies depending on your care schedule and the type of communication. There is no fixed number of messages you will receive per week; frequency is tied to your appointments and caregiver scheduling needs.

4.4 Potential Fees for SMS Messaging

Standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

4.5 Opt-In Method

You may opt in to receive SMS messages from Bless Her Heart Home Care in the following ways:

  • By submitting our online intake or contact form
  • Verbally, during a phone call or in-person visit

4.6 Opt-Out Method

You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly at [Company Phone] or [Company Email] to request removal from our messaging list.

4.7 Help

If you are experiencing any issues, you can reply with the keyword HELP. You can also get help directly from us at by calling our office (772) 255-4564.

Additional Options

If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

4.8 Standard Messaging Disclosures

  • Message and data rates may apply.
  • You can opt out at any time by texting “STOP.”
  • For assistance, text “HELP” or visit our Privacy Policy and Terms and Conditions pages.
  • Message frequency may vary.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, use, or disclosure.

6. Your Choices and Rights

You may:

  • Opt out of SMS communications at any time (see Section 4.6 above)
  • Request access to or correction of your personal information
  • Contact us with questions or concerns about how your information is handled

7. Children’s Privacy

Our services are not directed to children, and we do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective Date” at the top of this page reflects the most recent update. We encourage you to review this page periodically.

9. Contact Us

If you have questions about this Privacy Policy or our SMS program, please contact us.